Refund Policy

General Policy

We take pride in our handmade crochet products. If you are not satisfied with your purchase, please contact us within 14 days of receiving your item to initiate a return or exchange.

Conditions for Returns

  • Items must be returned in their original condition and packaging.
  • Customized or personalized items cannot be returned unless they are defective.

Refund Process

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.